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Online Stores Operations Agency

We offer a service that acts on the behalf of our clients and manages their online store operations, including sales,
marketing, B2C logistics, customer service, and post-sales processing, in the US.

Service Overview

Sales & Revenue go to our clients' US corporation

Setting up a US corporation is required to claim inventory ownership and tax returns

Operated by the customer, warehouse designated by the customer (using 3PL)

Gurum Digital runs and operates online stores

Gurum Digital plans and runs marketing campaigns in accordance with client directives,
and claims actual expenses to the client

Operational agency fee goes to Gurum Digital








Assistance with creating an online storefront

• Support store customization from scratch based
  on the chosen platform's features
• Design the open market storefront
• Product certification and certificate requirements:

Product listings & detailed descriptions

• Product descriptions tailored to the US audience
  and target consumers
• SEO(Keyword Optimization)
• Product page optimization
• Product image resizing

Marketing (Promo, Event)

• Identify target consumers, then plan promotional events
  and advertise in accordance to consumer characteristics
  to better permeate the market
• CPC Ads – Keyword Search Ads, CPC Bidding Ads
• Press Release & Email Marketing 
• Influencer, Blogger & Reviewer Marketing


Inventory & Delivery Management (3PL)

• Warehouse and online store inventory sync
  and management
• Provide SCM (Supply Chain Mgmt.) report including
  forecast   & inventory report
• Realtime Update & Tracking

Customer Support

• Customer Inquiry Response within 24 hours
• Customer history management by Online Platform
• RMA Policy - Delivery, Return, Refund & Post Sales Support

Report (Weekly, Monthly, Quarterly, Yearly)

• Sales Performance Report for Promo & Event
• Paid Ads analysis Report
• Inventory and Forecast Report 
• RMA (C/S) Report 

비즈니스 미팅

Advantages/disadvantages comparison


• US branch office revenue reconciliation with HQ in Korea
• Accumulated know-hows in corporate branch   
  management through various projects
• Experience with growing a company from the ground up
  -- experience that comes from our very own ventures
• Efficiently operates and manages client corporations
  with minimal operating costs


• Costs to set up a branch office
• Operation costs and extra resources
• Costs to manage warehouse & inventory


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