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Online Stores Operations Agency
We offer a service that acts on the behalf of our clients and manages their online store operations, including sales,
marketing, B2C logistics, customer service, and post-sales processing, in the US.
Service Overview
Sales & Revenue go to our clients' US corporation
Setting up a US corporation is required to claim inventory ownership and tax returns
Operated by the customer, warehouse designated by the customer (using 3PL)
Gurum Digital runs and operates online stores
Gurum Digital plans and runs marketing campaigns in accordance with client directives,
and claims actual expenses to the client
Operational agency fee goes to Gurum Digital
PROCESS
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Assistance with creating an online storefront
• Support store customization from scratch based
on the chosen platform's features
• Design the open market storefront
• Product certification and certificate requirements:
Product listings & detailed descriptions
• Product descriptions tailored to the US audience
and target consumers
• SEO(Keyword Optimization)
• Product page optimization
• Product image resizing
Marketing (Promo, Event)
• Identify target consumers, then plan promotional events
and advertise in accordance to consumer characteristics
to better permeate the market
• CPC Ads – Keyword Search Ads, CPC Bidding Ads
• Press Release & Email Marketing
• Influencer, Blogger & Reviewer Marketing
Inventory & Delivery Management (3PL)
• Warehouse and online store inventory sync
and management
• Provide SCM (Supply Chain Mgmt.) report including
forecast & inventory report
• Realtime Update & Tracking
Customer Support
• Customer Inquiry Response within 24 hours
• Customer history management by Online Platform
• RMA Policy - Delivery, Return, Refund & Post Sales Support
Report (Weekly, Monthly, Quarterly, Yearly)
• Sales Performance Report for Promo & Event
• Paid Ads analysis Report
• Inventory and Forecast Report
• RMA (C/S) Report

Advantages/disadvantages comparison
Pro
• US branch office revenue reconciliation with HQ in Korea
• Accumulated know-hows in corporate branch
management through various projects
• Experience with growing a company from the ground up
-- experience that comes from our very own ventures
• Efficiently operates and manages client corporations
with minimal operating costs
Con
• Costs to set up a branch office
• Operation costs and extra resources
• Costs to manage warehouse & inventory
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